In Trabzon the first few minutes after an accident are chaotic: shock, rain, a narrow lane, headlights coming up behind. The right order of steps protects your life and your car. Personal safety and the traffic come first, then the paperwork and the tow truck. The Trabzon Çekicim accident recovery line goes out 24/7; we load the car under control, help to reopen the road and drop it at the garage or address you choose. The fixed price upfront is agreed on the basis of the pick-up point, the drop-off point and the vehicle type. This guide sums up step by step what to do at the scene.
Step 1: personal and road safety
Switch off the engine (if it is safe to do so), put on the hazard lights and check your seat belt. If there is an injury or you suspect one, call 112; if there is fire or smoke, get away from the car. If you can, pull over to the central reservation, a wide lay-by or the kerb. If you are stuck in a live lane, use your vest and warning triangle. On the D010, at the coastal junctions and at night in particular, the risk of a secondary collision is high — being seen is the priority.
Move your passengers to the safe side if you can. For children and elderly passengers the kerb or the central reservation is preferable. If the traffic is still flowing, do not wait inside the car; the driver coming up behind may not notice you. Once you have found a safe area, move on to the paperwork and the tow truck.
Step 2: the traffic police and the accident report
In accidents involving damage only, wait for the traffic police to direct you; if a mutually agreed report is appropriate, fill it in properly. Take photos: number plates, damage from several angles, road signs, the weather. Save your location pin. The report and the photos speed up the insurance process; they can be done before the tow truck call or alongside it. If anyone is injured, the report comes second — health first.
What should you look for in the photos?
A wide shot (the road and the lanes), close-ups of the damage (bumper, headlight, door), the number plates, the junction or kilometre marker, the wet surface or traces of ice. At night, take frames that can be read using the flash or the reflection of the headlights. These records are valuable for both the insurer and the assessor; do not delete them.
Step 3: when and how should you call the tow truck?
If the car cannot move, if it is not fit to be driven safely or if the police want the road cleared, call the tow truck straight away. Send a location pin on WhatsApp to 0462 606 06 21; write the vehicle type and roughly where the damage is (“front suspension”, “steering locked”, “side impact”). The Trabzon accident recovery team plans its route from the pin; on the call you are given the fixed price upfront and an estimated time. There is no separate surcharge at night or on public holidays.
Why does reopening the road matter so much?
Lorry and intercity traffic on the D010 is heavy; a blocked lane builds a queue fast. In accident recovery the aim is first to mark out a safe lane and then to load the car under control as quickly as possible. In the rain the risk of aquaplaning and at night the loss of visibility both rise; an early call protects you and the traffic behind you. In Ortahisar, Akçaabat, Yomra and along the coastal strip both east and west, the crews are dispatched from the same line.
How is a damaged car loaded?
On cars with locked steering, wheels that will not rotate or heavy damage, the loading plan changes. The team carries out a controlled manoeuvre with equipment suited to the vehicle type; the aim is to recover and strap the car down without adding secondary damage. Do not ask us to “just drag it” — safe loading protects both your car and any assessment that follows. In motorcycle accidents we prefer strapped transport rather than laying the bike on its side.
Preventing secondary damage
The accident has already caused damage; you do not want new scratches or dents during transport. Controlled loading, strapping and safe unloading reduce that risk. A few quick photos before and after loading cut down any argument later. When you leave the car at the garage, confirm exactly where it is being handed over.
Insurance, the invoice and the price upfront
If your policy covers roadside assistance or towing, we will issue an invoice; passing the paperwork to the insurer is up to you. The price is determined by the pick-up point, the delivery location and the vehicle type. No hidden lines appear later; the figure we agree on stands. If you have a garage appointment, write the address down — the plan is settled in the same conversation. It is enough to tell us whether you prefer an approved garage or one of your own choice.
Where is the car taken?
You can choose an authorised dealer, an independent garage, your home or a secure car park. Transfers within the district are planned just as easily as drop-offs in another Trabzon district. For intercity needs, Giresun, Rize and other routes are agreed upfront. One number: WhatsApp or call 0462 606 06 21.
District roads, bends and winter
In inland and high districts such as Maçka, Çaykara, Düzköy and Tonya, fog, ice and tight bends affect the timing. We share the weather and road conditions honestly on the call; no weather surcharge is added to the agreed price. The same 24/7 line covers Uzungöl, Zigana and the high-pasture climbs. A pin or the name of a specific junction pins down the right team and a realistic arrival time.
High-pasture and tourist roads
On routes such as Uzungöl, the Sümela road and others like them, tourist traffic and a narrow carriageway come together. After an accident it matters that both your car and the road are cleared. An early call, a fixed price upfront and controlled loading are exactly the same in this scenario. If you cannot send a location pin, write the name of a specific site or junction; “somewhere near the lake” may not be enough on its own.
Frequently asked questions (short answers)
Is there a night surcharge? No — the same tariff 24/7. Motorcycle accident? Yes, safe strapped transport. Insurance invoice? Issued if the policy covers it. How long does it take? An estimate is given on the call based on your location; the coastal strip and the inland districts differ. Two cars at once? Where possible we take separate details for each vehicle and plan the price upfront.
